TURGLA a GTG Trading Group LLC Company
All materials posted on this website are subject to copyrights owned by TURGLA. Any reproduction of all or part of any document found on this site is prohibited, unless prior written consent to produce, retransmit, republish the material has explicitly been granted by TURGLA. All other rights reserved.
Orders:
You can submit all orders and requests to [email protected]
Minimum Orders:
You can order by the case pack for stock items. Orders under 175 dollars will have a 25 dollar small order fee. Some items are made-to-order; please contact your sales representative for availability.
All of our plates are dishwasher and microwave safe.
Prices are subject to change without notice. Patterns or items may be changed or discontinued without notice.
Repacking Fee:
Due to potential breakage problems in shipping via UPS or other couriers for less than a pallet load shipments, some items may require repacking at the cost of $8.00 per case.
Damaged Merchandise and/or Short Products:
If your order is a prepay and add freight, when receiving merchandise from freight carriers, all damages or shortages must be claimed on the Bill of Lading at the time of receiving merchandise from the freight agent. If customers use their carrier, our responsibility for shipment ends with acceptance by carriers. If any goods called for on bill of lading are short or damaged, it is your responsibility to not accept them until the freight agent makes a damage notation on your freight bill.
THOROUGHLY INSPECT THE SHIPMENT AS SOON AS RECEIVED. If any concealed loss or damaged is discovered, notify your freight agent at once and request for them to make an inspection. This is absolutely necessary. Unless you do this, the transportation companies will not entertain any claim for loss or damage.
Returns:
No merchandise may be returned without written return authorization number from TURGLA. All return freight is the responsibility of returning party. All return requests must be in writing. There will be a 25% restocking fee, and goods must be received in unused, saleable condition in original boxes. Custom orders may not be returned. Items older than 90 days may not be returned.
A credit memo will be issued against the value of the returned items after applicable fees and charges are deducted to be applied to future purchases.
Customization:
We have customization capabilities. Please contact your sales representative or our office for your requests. Customizations will require minimum quantities. Lead times will vary based on your order.
Changes and Cancellations:
All requests for changes and cancellations must be in writing. Custom order cancellations will be charged at full value once the production is started.
Warranties:
At Turgla we stand behind all of our offerings. Any item with production defect will be replaced immediately. Fortified Porcelain patterns with Rolled Edge (Delta, Delta-Coupe, Lizbon, X-tanbul, Saturn) carry a 5 year edge-chip warranty on all flat pieces. Bonna China patterns carry a life-time edge-chip warranty on all flat pieces as well as bowls with strengthened rolled edge marked with logo symbol “b” in our catalogues.
Freight:
Actual charges will be added to invoice.
All of our pieces are hand-made and individually painted. There may be slight differences in color and / or design in each product.
